Terms of service
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Ironwave Systems IT Support Terms
Effective: August 26, 2025
By subscribing to Ironwave Systems’ IT Support at ironwavesystems.com (our Shopify store), you (“Customer”) agree to these Terms with Ironwave Systems (“we”). If you don’t agree, don’t subscribe.We offer 6 support plans (Ironclad Basic, Ironclad Advanced, Ironclad Premium, Ironclad Family, Ironclad Family Advanced, Ironclad Mobile) for remote IT help (e.g., troubleshooting, software/hardware support) during business hours (Mon-Fri, 9 AM-5 PM EST), plus one-time or on-demand on-site services. Subscriptions are billed monthly/annually via Shopify, non-refundable unless required by law. On-site services are separate, billed per visit.
By subscribing to any Ironwave Systems service, you represent and warrant that:
1.Your device(s) are free from active viruses, malware, ransomware, or othermalicious code at the time of enrollment.
1.Your device(s) are free from active viruses, malware, ransomware, or othermalicious code at the time of enrollment.
2.You understand that Ironwave may decline or postpone service if your device is found tobe infected during onboarding.
3.If malware removal is required, it will be billed separately unless explicitly included inyour service plan.
4.You understand that pre-existing infections or compromised systems may limit Ironwave’s ability to deliver Services and may void certain service guarantees.
Ironwave is not responsible for data loss, operational impact, or downtime resulting from pre-existing infections or system compromises.
3.If malware removal is required, it will be billed separately unless explicitly included inyour service plan.
4.You understand that pre-existing infections or compromised systems may limit Ironwave’s ability to deliver Services and may void certain service guarantees.
Ironwave is not responsible for data loss, operational impact, or downtime resulting from pre-existing infections or system compromises.
- Eligibility: Must be 18+ and able to contract. Businesses must have authority.
- Billing: Fees non-refundable. Authorize recurring charges for plans; on-site quoted separately. Failed payments suspend access. Cancel anytime via Shopify (no partial refunds for plans). Price changes with 30 days’ notice.
- Service: Plans provide tiered remote support “as is” (Basic: email/chat; up to Enterprise: priority phone + advanced). On-site for hands-on fixes (e.g., hardware installs). No guarantees on fixes/response times. You provide accurate info/access and back up data. We’re not liable for data loss/misuse.
- Usage: Use lawfully. Don’t share access or harass team. On-site requires safe access.
- Privacy: Data per our Privacy Policy (ironwavesystems.com/privacy).
- Liability: Limited to fees paid in last 12 months. No indirect damages (e.g., lost data/profits).
- Law: Governed by [State, e.g., California] law. Disputes in [City, e.g., San Francisco] courts.
- Changes: Terms update with notice. Continued use is acceptance. Termination for breaches (e.g., non-payment); surviving sections include 3-8.
This simple Terms covers our 4 plans and on-site services: clear expectations for you, limited liability for us, mutual fair use.